Privacy Policy
Last updated: August 30, 2026
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Business email address
- Telephone number
- Company or organization name
- Job title or role
- Account and login information
- Information provided when requesting a demonstration
- Information submitted through support requests, forms, surveys, or other communications
- Information necessary to provide and administer the Service
We may also automatically collect certain information when you access or use the Website or Service, including IP address, browser and device information, operating system, pages or features accessed, date and time of access, usage and interaction information, and cookies or similar technologies.
Some information may be collected by third-party service providers that provide services such as hosting, analytics, authentication, communications, payment processing, or customer support.
How We Use Personal Information
AIMXCEL may use personal information to provide, operate, maintain, and improve the Service; create and administer user accounts; authenticate users; provide customer and technical support; respond to requests including demo requests and inquiries; communicate with users regarding the Service; provide software updates, security notifications, and important service-related communications; personalize and improve the user experience; analyze Service usage; detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity; comply with applicable laws and contractual obligations; protect the rights, property, safety, and security of AIMXCEL, our customers, users, and others; and for other purposes disclosed at collection or with consent where required.
Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, AIMXCEL may process personal information based on consent; performance of a contract or steps requested before entering into a contract; compliance with a legal obligation; AIMXCEL's legitimate business interests where permitted; protection of vital interests; or another lawful basis permitted by applicable law.
Where AIMXCEL relies on consent, the user may withdraw that consent as described in this Privacy Policy.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
Right to Access
You may request access to the personal information AIMXCEL collects, processes, or maintains about you. Subject to applicable legal limitations, AIMXCEL will provide information about the personal information we hold and how it is used, disclosed, or processed.
Right to Rectification
You may request that AIMXCEL correct, update, or complete personal information that is inaccurate, outdated, or incomplete. If you maintain an AIMXCEL account, you may also be able to update certain information directly through your account or by contacting us.
Right to Erasure or Deletion
You may request that AIMXCEL delete personal information we maintain about you, subject to applicable law and legitimate business, legal, security, contractual, or regulatory requirements that may require us to retain certain information.
Right to Opt Out
You may opt out of certain non-essential processing activities, including marketing communications. You may unsubscribe using the mechanism in the communication or by contacting AIMXCEL. Opting out will not prevent essential service-related, transactional, security, legal, or administrative communications.
Right to Withdraw Consent
Where AIMXCEL processes your personal information based on consent, you may withdraw your consent at any time by contacting us or using an available account or communication preference mechanism. Withdrawal does not affect processing that occurred before consent was withdrawn and may affect our ability to provide services where processing is necessary.
Other Rights
Depending on your jurisdiction, you may have additional rights concerning data portability, restriction of processing, objection to certain processing, or lodging a complaint with a relevant privacy authority.
How to Exercise Your Privacy Rights
To submit a request to access, correct, delete, or otherwise exercise your privacy rights, contact:
Please provide sufficient information for us to understand and process your request. We may need to verify your identity before fulfilling certain requests. AIMXCEL will process privacy requests within the time period required by applicable law. If we cannot fulfill a request, we will explain the reason, subject to applicable legal restrictions.
Data Retention
AIMXCEL retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide the Service, maintain business and financial records, resolve disputes, enforce agreements, comply with legal and regulatory obligations, maintain security, and protect legitimate business interests.
Retention periods may vary based on the type and sensitivity of the information; the purpose for which it was collected; whether it is necessary for an active Service or customer account; contractual obligations; legal, regulatory, accounting, or reporting requirements; security and fraud-prevention requirements; and the resolution of disputes or enforcement of agreements.
When personal information is no longer required, AIMXCEL will take reasonable steps to delete, securely dispose of, or de-identify it in accordance with our data retention and deletion practices.
Certain information may remain in secure backup systems for a limited period after deletion. Such information will be protected and will not be used for ordinary business purposes except where necessary for disaster recovery, security, legal compliance, or other legitimate purposes.
Account Closure and Data Deletion
If you have an AIMXCEL account, you may request account closure by contacting AIMXCEL at sales@aimxcel.com.
Upon receiving an account closure request, AIMXCEL will:
- Verify the request as appropriate
- Close or deactivate the applicable account
- Stop processing personal information that is no longer necessary for the Service
- Delete or de-identify personal information that AIMXCEL is not required or permitted to retain
- Retain information necessary for legal, regulatory, contractual, security, accounting, dispute-resolution, or other legitimate requirements
Information retained after account closure remains subject to this Privacy Policy and will be deleted or de-identified when the applicable retention requirement expires.
Account closure may not immediately remove information incorporated into legally required records, security logs, financial records, backups, or information AIMXCEL is legally required to retain.
Cookies and Similar Technologies
AIMXCEL may use cookies and similar technologies to operate and secure the Website and Service, remember preferences, understand usage, analyze performance, and improve the user experience. Where required by applicable law, AIMXCEL will obtain consent before using non-essential cookies or similar technologies.
You may be able to control cookies through browser settings or other cookie-management tools. Disabling certain cookies may affect Website or Service functionality.
Disclosure of Personal Information
AIMXCEL may disclose personal information where reasonably necessary to provide and maintain the Service; provide hosting, cloud storage, analytics, communications, payment processing, customer support, security, or other business services; comply with applicable laws or legal processes; protect rights, property, safety, or security; detect or prevent fraud, abuse, or security incidents; enforce agreements and policies; or complete a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.
Service providers and other third parties that process personal information on AIMXCEL's behalf will, where appropriate, be required to use such information only for authorized purposes and maintain appropriate safeguards.
Security
AIMXCEL maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and AIMXCEL cannot guarantee absolute security.
International Data Transfers
The Website and Service may be hosted or operated using infrastructure located in the United States, European Union, or other jurisdictions. If personal information is transferred to a jurisdiction with different data protection standards, AIMXCEL will take appropriate measures required by applicable law to protect the information and support lawful data transfers.
Children's Privacy
The Service is intended for business and organizational use and is not directed to children under the age required by applicable law. AIMXCEL does not knowingly collect personal information from children in violation of applicable privacy laws.
Third-Party Websites and Services
The Website or Service may contain links to third-party websites, products, or services. AIMXCEL is not responsible for third-party privacy practices. Interactions with third-party services are governed by the applicable third party's privacy policy and terms.
Marketing Communications
AIMXCEL may send marketing or promotional communications where permitted by applicable law and, where required, after obtaining appropriate consent.
You may opt out of marketing communications at any time by selecting the unsubscribe option contained in the communication or by contacting AIMXCEL at sales@aimxcel.com. Opting out does not affect essential communications necessary to provide or administer the Service.
Changes to This Privacy Policy
AIMXCEL may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or services. When we make material changes, we will provide appropriate notice as required by applicable law. The Last Updated date at the top indicates when the policy was most recently revised.
Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, request account closure or deletion, withdraw consent, or raise a privacy concern, contact: